About Me
I am a Bachelor of Engineering Technology from Indraprasta PGRI University. Passionate about IT infrastructure, troubleshooting, and software development.
Main Tasks & Responsibilities
- On-Site Support: Melayani kebutuhan teknis user terkait workstation, printer, server, jaringan, serta hardware/software spesifik vendor.
- Deployment: Melakukan deployment desktop dan laptop secara menyeluruh.
- Remote Solutions: Implementasi dan dukungan solusi akses jarak jauh (Remote Access).
- IT Projects: Memberikan dukungan penuh pada proyek IT internal maupun eksternal jika diperlukan.
Technical Skills & Knowledge
Hardware & OS
PC/Notebook, Printer, BIOS, Network Equipment (Switch, AP, Firewall). Windows, Android, iOS, OS Installation & Recovery.
Networking & Cloud
TCP/IP, DHCP, DNS, LAN/WAN, WiFi. Microsoft M365 (Email, Teams, OneDrive), VPN Setup (Netskope).
Software & Admin
MS Office Suite, ServiceNow (Ticketing), Active Directory, Access Management, Antivirus, Remote Desktop Tools.
Soft Skills
Troubleshooting, Customer Service Mindset, Time Management, English & Bahasa Indonesia (Professional).
Skills & Expertise
Troubleshooting
Support User
Manage Asset IT
Communication